Comments on: Sky Handling Partners gnaw through bottom of barrel

By: Donal

Donal — Fri, 22 Jun 2007 08:06:44 +0000

I think Aer Lingus, of all people, located and returned Damien’s luggage to him. The dating site sign up scandal appears to have been a malicious response to either his complaint or his robust explanation on his site.

I agree with your analysis, it’s a new world out there for the wired up consumer. It will be interesting to see how it all pans out.

By: Neil

Neil — Thu, 21 Jun 2007 22:06:41 +0000

It’s a game of tit-for-tat. They lost his luggage, messed him around. He called them a shower of cunts. This is when the polite letter asking him to take down the post and expressing their deep concerns about their internet image and sincere willingness to help him out, now, now that they know he has some kind of strange power that they don’t quite comprehend–reputation points!–would have been useful. But instead somebody takes it upon themselves to retaliate with SECRET ACTS OF GAYSIGNUPPERY. Probably giggling at the time. Considering themselves, oh, so very clever.

But the Internet remembers, and looks after its own.

Now they have to stop, for their own sakes. Their original little revenge act had a grim kind of purity to it. A flawed human aspect. But now they’ll find themselves playing the part of the big clumsy corporation, treading all over the Internet–new and unstable ground–and leaving dirty big footprints everywhere. And from every footprint will spring a thousand angry bloggers with pure 21st-century schadenfreude in their eyes.

They have to wind their necks in and give somebody the sack.

By: Neil

Neil — Thu, 21 Jun 2007 21:48:18 +0000

Beautiful!

A predictable knee-jerk response if ever there was one. A knee-jerk response wired for a different generation of the human animal. This is like–once upon a time, people poured kerosene on fires to put them out. This worked well enough. But now the laws of physics have shifted, and pouring kerosene on fires…just…OH YOU KNOW THE REST.

This is old world tweed-suit tactics vs. new-world internet momentum. They are operating in the wrong arena, these boys. Clearly Damien Mulley’s arena. If their aim is to defuse the situation and salvage their name, then they need to two a couple of things:

1) Locate and return Damien’s luggage. There’s a start.
2) Issue an apology. If they choose to use words like “yes, it’s true, we indulged in the idle fucking-about of problem customer on a quiet afternoon”, all the better. Honesty +50 as far as I’m concerned.